Contact information
CONTACT US
We are here to help. Whatever your question, our team will reply within 48 business hours.
📧 By email
info@theurbantrek.com
🕒 Customer service hours
Our team handles requests Monday to Friday, 9:00 AM to 6:00 PM (EST). Messages received on weekends are handled the following Monday.
❓ Frequently asked questions
Before contacting us, your answer may already be here:
Where is my order?
You will receive a tracking email as soon as your order ships. Estimated total delivery time is 5–15 business days.
Can I return an item?
Yes, you have 60 days from receipt to request a return. See our Return and Refund Policy for details.
Company
HAUS GLOBAL VENTURES LLC
1109 Oak Park Dr STE 100, Fort Collins, CO 80525, United States